We signed up for travelers advantage when my mom and I were booking a room with Days Inn. I specifically told them I did not want to be signed up for anything other than Travelers Advantage. We were told that when we checked in at the Days Inn, we would be given $60 for the gas, and at each hotel we went to after that for our road trip we would also receive $60. When we got to our first hotel, they told us we needed to mail in the information we receive in the mail from Travelers Advantage and then we'd get $60.
We called Travelers Advantage after not receiving anything in the mail and they sent us a packet. We didn't send it in right away, that is our fault. But when I looked at my account it showed that we had been automatically signed up for Shoppers Advantage, something we did not authorize. We called to cancel right away. The agent asked me if I wanted to get Shoppers Advantage catalog, and told him absolutely not, that I did not want to be a member of either Travelers or Shoppers Advantage anymore. It's been 3 months, and we're still getting billed.
I called my bank and told them what was going on and we actually had to cancel the card. We're going to file a complaint and get a refund for those months. We are going to take this as far as we can and I encourage everyone to, this should not be acceptable.
I had to call and speak with a supervisor and I think I got her attention by asking for her full name, and employee ID. I told her to cancel the membership and I didn't want it in the first place, she got a little attitude and said "Ma'am if we don't receive a positive feedback we do not sign anyone up" even though I specifically said not to be signed up for anything else.
I got a cancellation number for both memberships, and she said she'll credit 2 months worth of billing to my account.