I signed up in Oct 2013, was told several times that I would be able to call and cancel at any time.I tried calling so many times, only to be put on hold for long periods of time, always with a recording stating a high volume of calls, please continue to hold an agent will be with you shortly.
It took 20 minutes on hold, then once "Annette" answered she tried repeatedly to convince me to continue the membership by offering discounts on restaurant gift cards. I asked her if she understood that I wanted to cancel ? She said yes. Then proceeded to try again to get me to keep the membership.
You have to Keep Your Guard Up, in order to cancel.
So be par prepared.Also make sure you get the confirmation # at the end.
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