Travelers AdvantageComplaints and Reviews

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1.7 Based on 40 reviews
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  • Customers like
    • Easy to cancel 4
    • Customer service was very helpful 4
    • Easy cancellation 2
  • Customers don't like
    • Falsified information 5
    • Intentionally difficult to use 4
    • Waiting time 4

It is frustrating to not be able to book my own hotels or rental cars online unless I want to go the pre-paid, non refundable route. Have to call them and their system takes forever. I used to book my own on TA and could book 3 or 4 in the time it takes to have an agent answer the phone and book it through their system. Their agents often have a hard time listening to what is being asked. They are focused on reading all the required disclaimers... Read more

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Everytime I want to book an international reservation with Delta/KLM combination it is nightmare to book it and takes hours. Have to involve supervisors and when eventually they get the ticket together, the fare does not match. Lot of times, I end up buying it directly from the airline and hence letting go the cash back bonus. The lowest price guarantee does not exist and nobody is there to listen to you. The customer service has really gone... Read more

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I had the problem with them charging way later. After reading the same scenario in countless sites I read one guy wrote his state attorney generals office. I did that and took it one step further, I called my bank and told them the entire story of buying plane tickets the. Having to call and cancel and they said they did then I got charged again a month later for like 9 months. They put a stop payment on shoppers advange and opened s fraud claim... Read more

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Never used my membership and when I went to go cancel my account they never actually canceled it they kept taking money out of my account, terrible customer service Add comment

I got an offer after purchasing some airline tickets last October, 2015 to join TA for $1 for 30 days. After asking numerous questions and being answered to my satisfaction, I decided to join. I must admit that I have been nothing but satisfied with TA. I was able to receive all of the benefits that I was promised for joining within weeks after traveling. To date, I am still a member of TA and still receive the 5% cash back on all of my... Read more

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I got conned into signing up for $1 30 days free thru choice hotels cancelled membership twice but continue to get charged 16.99 a month thru other companies they own either shopper or travelers advantage company's . I reported them to the better buisness bureau Add comment

For those of you who like to look for travel deals DO NOT EVER take advantage of offers from this company. I recently discovered that they had been charging me $16.99/mo since September 2014. It's one of those sign up for $1, take advantage of our cheap offers and cancel anytime before a certain date to avoid charges to your credit card. I called this morning to talk to a costumer service rep and they claimed to have no record of me calling to... Read more

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Travelers Advantage club offered not one but two rebates and will not honor even one !!! False advertising !!! Add comment

This company took close to $100.00 of my hard earn money because of there so called sweet deals they can help you save on. I signed up with them because I wanted to book a hotel room. After hearing there pitch I stupidly agree. It seemed good in the beginning they gave you a gift card and a book of car rental coupons. But after that it only goes down hill. I booked a cruise through them because of the promise of getting 5% cash back on my trip.... Read more

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I was making a Car rental reservation with Thrifty Rental, In Fort Myers Florida, immediatly After I made my reservation,I was connected to Another Company, to which Promised me Rebates off my car rental! My husband and I are Disabled, which makes doing Anything extra other than Daily living impossible! I called them wanting to cancel them, they gave us a song and Dance and also extended our membership , and promised Rebates that are mine to... Read more

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